Business Process Management (BPM) is crucial for agencies aiming to boost efficiency and growth. It streamlines workflows, reduces errors, and cuts costs. By optimizing processes, BPM enables teams to focus on high-value tasks, improving productivity and motivation. Implementing BPM is essential for agencies to thrive in today’s competitive landscape.

Strategy is the overall approach or plan; planning is breaking down the strategy into specific tasks and timelines; implementation is executing the plan to achieve the desired outcomes. All three are essential for achieving organizational goals.

Ever feel like you're just winging it in your business? Constantly reacting instead of being proactive? That reactive mode is unsustainable for real growth. Once you've proven your business model, it's time to shift gears. Time to decide what you want and lay out an intentional plan to make it happen.

As we enter into a new year, I want to share some of my favorite questions to ask when I am doing strategic planning work with my clients.

When you look at hiring as an expense, all you can see is how much they cost you. Instead, we want to look at hiring as an investment. We want to look at it through the lens of 'how does this team member bring more money into the business’?

As a business owner, you likely toggle between two mindsets - solo mode and CEO mode. In solo mode, you decide based on your personal preferences. This lens can be limiting.

Just as individuals need proper self-care to function at their best, businesses must nurture operational excellence for long-term health and sustainability. Here are some ways to use operational excellence as self-care for your business.